When virtual collaboration first came to the IFC (International Finance Corporation) in 2011, the Financial Institutions Group (FIG) was overjoyed. The FIG team thought new collaboration tools would solve the problem of keeping key knowledge flowing across time zones and boundaries. Yet four years later, the team realized that after the initial surge of enthusiasm, usage remained low and the system simply failed to do the job. To remedy this, the FIG KM team redesigned its tools and approaches to keep knowledge flowing. This presentation shares the team's journey.