Collaborate with Customers to Improve Supply Chain Planning Performance

Supply chain planners are looking to better serve customers by streamlining operations and processes while cutting costs. But customer-centric supply chains go beyond a focus on faster and cheaper to base plans on a deep understanding of customer need. To balance long-term investments with needs for immediate flexibility, organizations can leverage customer intelligence.

From APQC’s Supply Chain Planning: Blueprint for Success, this article describes a performance driver for better supply chain planning performance.