Clarifying the Value of Process Management Programs

Published On:
January 31, 2020
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Process management is a complex practice which extends beyond the identification and development of processes and into the intricacies of problem-solving, consultation, and shepherding employees through change. 

In December of 2019 APQC conducted its annual survey to understand the common challenges and priorities of process and performance management practitioners. This infographic highlights the insights from the survey around business process management (BPM) teams’ effectiveness, the purpose of their work, and their measures of success.