Business Process Management in Financial Services a Critical Foundation for Customer-Centric Initiatives at Bank Windhoek

Published On:
November 13, 2015
Authored By:
APQC
Register To Access Content:
Register

At APQC's 2015 Process Conference, Victor Musiwa, a process architect for Bank Windhoek Ltd., shared how he applied business process management to align the bank's processes to a more customer-centric approach. This overview highlights the main talking points from Musiwa's presentation on how using business process management and process architecture can create a customer-centric experience across all customer touchpoints and provide a competitive advantage to organizations.