Building Learning and Continuous Improvement into Everyday Work
Areas within Merck Manufacturing have been on a well-documented KM journey for several years. This presentation focuses on the after action review (AAR) capability developed by Merck’s Manufacturing KM Center of Excellence. This successful AAR program has certified over 30 AAR practitioners who have generated more than 1,000 lessons to date, including scenarios with board of directors visibility. This presentation highlights the program goals and accomplishments over its three-year history.