Build a Holistic Framework, Not a Road Map for Transformational Change

According to APQC's Transformational Change-Making it Last best practices report, best-practice organizations understand there are no one size fits all methodologies when it comes to change. In this article Booz Allen Hamilton, Optum Technology, and Underwriters Laboratories Inc. (UL)--best-practice organizations in the study--reveal their approaches to taking a broad look at all of the available methodologies and processes available, building a toolkit of options, and matching the right tool to the project, task, or phase.