Build Detailed Knowledge Retention and Transfer Processes

Published On:
February 9, 2009
Authored By:
APQC
Member Only Content:
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APQC's research indicates that organizations can build robust, successful knowledge management (KM) capabilities without investing heavily in leading-edge technology. Instead of focusing on software trends, best-practice organizations build detailed knowledge capture processes and then implement a variety of approaches to ensure that knowledge is shared.

This article describes how Rolls-Royce, the Aerospace Corporation, and Fluor leverage advanced KM processes to ensure that knowledge is captured and transferred across their organizations.