Operational excellence can be defined as the ability to meet—or ideally exceed—the targets and metrics set by senior management every year. However in many organizations employees are driven to meet individual, team, or functional objectives without understanding how this supports organizational objectives and what similar or related initiatives are running in parallel around the company. This approach ultimately results in overlooked efficiencies, siloed efforts, and a lack of cross-functional communication.
The full report, which this article summarizes, looks at solutions that organizations have put in place to improve the coordination—and in some cases integration—of key functions focused on improvements and operational excellence. The report includes seven key findings associated with how organizations integrate key functions in their efforts to reduce operational silos and maximize improvement efforts.