From a September 2018 webinar, Rachele Collins, Ph.D., APQC Principle Research Lead, and Steve Player, Senior Research Fellow, discuss the key performance indicators (KPIs) for the credit and collections processes, the practices that drive them, and how to improve your credit and collections performance in terms of KPIs and drivers of success.
Topics covered in this webinar include:
- KPI’s including cost, productivity, efficiency, and cycle time
- Drivers of performance including structure, practices, technology, and performance measurement
This is a recording of the webinar, click here for a copy of the presentation slides.