At APQC’s 2016 Process Conference, Michael Barry & Jonathan Kraft conducted a session on the data highlights and discussion of ASQ's and APQC's Global State of Quality 2 Research. The session provides vital benchmarking data the attendees can use to improve the continuous improvement programs at their organizations. The session provides data on quality as a competitive differentiator and strategic asset, the influence of quality on business performance, the role of the customer in process improvement, process setbacks, and culture.
This is the written overview of that presentation. You may access the speaker slides here.