Are Operational KPI's Effective at Most Organizations?

Published On:
October 15, 2018
Authored By:
APQC
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While many organizations depend on financial outcomes and operational efficiency as metrics of success, these metrics may not align fully with a customer-centric business model. This article discusses the five trends revealed from APQC's research that speak to the importance of customer-focused KPI's and the ways that organizations are working to align KPI's with value propositions.