APQC's KM Stakeholder Criteria Worksheet

Published On:
November 29, 2018
Authored By:
APQC
Member Only Content:
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This worksheet helps identify employees who should be interviewed as part of the "voice of the customer" process prior to developing or revamping a knowledge management strategy. Typically, the stakeholders are a cross-representation of those who will design, implement, maintain, or be impacted by the strategy.