In 2011-2012, APQC’s Knowledge Management Advanced Working Group (AWG) designed a framework delineating the requirements for creating a seamlessly collaborative work environment. APQC’s Seamless Collaboration Architecture brings together eight considerations that the AWG identified as critical success factors:
- Organizational culture
- Access to people (internal)
- Access to information
- Quality collaboration
- Organizational (enterprise) structures
- Infrastructure and systems
- Generational and demographic issues
The architecture can be used as a self-diagnostic tool to evaluate the current state of collaboration in your organization and think about potential next steps to achieve seamlessly collaborative interactions. This document contains an interactive, editable version of the architecture in Microsoft Excel. For a description and static version of the architecture, click here.
Note: This is a Microsoft Excel template. If you do not have Excel installed on your computer, then the file will not open. If you encounter issues with the download, we recommend right-clicking the download button, selecting "save target as...", and saving the template directly to your desktop or local network.