Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The Process Classification Framework (PCF) provides a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint. Click here to view a PDF version of the Retail PCF.
While cross-industry content is valuable, APQC recognizes that for some industries it is more difficult to apply such a framework. As a result, APQC releases industry-specific frameworks to enable faster, more relevant comparisons. Microsoft provided the subject matter expertise and intellectual property to develop this retail industry PCF.
The Retail PCF restructures the original PCF taxonomy to include relevant process categories including 2.0 Develop and manage customer experience, 3.0 Market products and services, 4.0 Merchandise products and services, and 5.0 deliver products. This PCF is written in United States English language format.