Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The Process Classification Framework (PCF) provides a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint. While cross-industry content is valuable, APQC recognizes that for some industries it is more difficult to apply such a framework. As a result, APQC releases industry-specific frameworks to enable faster, more relevant comparisons.
The Consumer Electronics PCF was developed by Wipro Ltd., APQC, and APQC’s member companies as an open standard to facilitate improvement through process management and benchmarking, regardless of industry, size, or geography. The PCF organizes operating and management processes into 12 enterprise level categories, including process groups and over 1,000 processes and associated activities. Click here for a PDF version of the Consumer Electronics PCF.
This PCF is written in United States English language format.