Aligning Process Management Focus and Measures

Published On:
February 18, 2020
Authored By:
APQC
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The relationship between an organization’s process focus and measures is especially relevant given the fact that many organizations continue to struggle with finding the right measures to track the success of process improvement initiatives.

This article explores findings from the 2020 process and performance management priorities survey. Particularly the importance of having a focus for process work and the necessity of choosing measures that align with that focus.