AI in Customer Service: Financial Services Industry Report

Published On:
November 29, 2021
Authored By:
APQC
Members-Only Content:

In 2020, APQC conducted a survey to explore the use of artificial intelligence (AI) for customer service. This report highlights results from respondents in the financial services/banking industry, including their organizations' goals for applying AI in customer service, how and to what extent AI has been adopted, and how the use of AI is impacting key customer service metrics.

Also found in Artificial Intelligence in Customer Service
Type:
Data and Measures
Topics:
Customer Service, Customer Support, Knowledge Management
Industries:
Financial Services/Banking
Tags:
Artificial intelligence (AI), Key performance indicators (KPIs)

Related Resources