Achieving the Impossible Dream: Perfect Order Performance

Published On:
May 31, 2019
Authored By:
Marisa Brown
Member Only Content:
Download

When customers place an order, they expect perfection. Having grown accustomed to ever-faster order deliveries, customers have high expectations that every order will be perfect. However, manufacturers have long felt that perfect order performance is an admirable, yet unattainable, goal. This article highlights five best practices, based on APQC data, found in organizations that achieve high levels of perfect order performance.