2022 Process and Performance Management Priorities and Challenges: Services Sector

Published On:

February 01, 2022

Authored By:

APQC

Members-Only Content:

View Now

APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2022.

This report looks at the top priorities of PPM teams in key areas like BPM, strategy, data and measurement, and benchmarking. It also dives into key technologies for process teams and explores the ways they support the organization.

Type:

Data and Measures

Topics:

Benchmarking, Strategic Planning, Project Management, Process and Performance Management, Analytics, Business Process Management (BPM), Continuous Improvement, Process Management

Industries:

Advertising, Association, Broadcasting/Radio/TV/Cable/Media, Education (Higher Education), Education (K-12), Engineering, Legal Services, Professional Services/Business Services

Available Tools:

APQC Process Classification Framework (PCF)

Assessments

2022 Process and Performance Management Priorities and Challenges: Services Sector

Related Resources

APQC's Process Excellence Assets

Applying End-to-End Processes

Process Audit Fundamentals

Applying Governance and Roles to End-to-End Processes

The Power of Process Knowledge: True Stories of Transformation

Managing Process Knowledge

End-to-End Process Maps and Measures

End-to-End Process Map and Measures: Issue-to-Resolution (Visio)

End-to-End Process Map and Measures: Issue-to-Resolution

End-to-End Process Map and Measures: Issue-to-Resolution (Excel)

How to Create End-to-End Processes

End-to-End Process Map and Measures: Question-to-Insight