At the close of 2020, APQC's process and performance management group conducted its annual survey to understand the common challenges and priorities of practitioners in 2021. The survey looked at the top five priorities and challenges in key process and performance topics like business process management, continuous improvement, strategic planning, measurement, and data and analytics.
In this webinar, APQC's Holly Lyke-Ho-Gland, principal research lead for process and performance management, digs into the results of this year's survey, as well as best practices to help you and your organization overcome them.
Download this webinar to learn about:
- top challenges in key topic areas,
- practical tips and resources currently available,
- how culture and sustainability impact process management,
- and what research to expect in 2021.
This is the webinar recording; click here to download a copy of the presentation slides.