2017 Process and Performance Management Priorities and Challenges: Manufacturing versus Services Organizations Survey Summary

Published On:
January 6, 2017
Authored By:
APQC
Member Only Content:
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In December of 2016 APQC conducted a survey to understand the common challenges and priorities of process and performance management practitioners in 2017. 

This summary report looks at the top four priorities and challenges in: 

  • process management,
  • organizational performance management,
  • change management,
  • quality management,
  • project management, 
  • data and analytics, and
  • talent management.

The survey also explores trends in functional integration to create business or operational excellence. 
For this report, the data has been subdivided by organization type (manufacturing vs. services).