2017 Process and Performance Management Priorities and Challenges in the Professional Services Industry
In December of 2016 APQC conducted a survey to understand the common challenges and priorities of process and performance management practitioners in the professional services industry in 2017.
This summary report looks at the top five priorities and challenges in:
- process management,
- organizational performance management,
- change management,
- quality management,
- project management,
- data and analytics, and
- talent management.
The survey also explores trends in functional integration to create business or operational excellence.