2016 Process and Performance Management Priorities and Challenges: Manufacturing vs. Services Organizations Summary
In December of 2015, APQC surveyed over 200 process and performance management practitioners to understand their common challenges and priorities for 2016. This summary report looks at the top five priorities and challenges in:
- process management,
- performance management,
- change management,
- quality management,
- project management, and
- big data and analytics.
For this presentation, the data has been subdivided by organization type (manufacturing vs. services).