10 Reasons Why You Need a Super User Network A-SAP

In this presentation from APQC's 2019 KM Conference, CMI’s Diego Alvarado gives insights into why implementing a super user network at CMI helped the organization to manage knowledge retention and transfer more efficiently, but also to work hand in hand with business process owners to ensure end-to-end process mapping and optimization using a common understanding of APQC's Process Classification Framework®, while bringing tangible economical returns, risk mitigation, and improved controls.

This is a copy of the presentation; click here for the summary.