Putting Knowledge in the Flow of Work

Last updated:

November 27, 2018

Authored By:

APQC

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This collection aggregates content from APQC's Putting Knowledge in the Flow of Work Best Practices Study. The collection includes an overview and full report detailing the study findings, a Webinar presentation featuring highlights from the study, articles based on the best practices uncovered by the study team, and case studies of the five participating best-practice organizations.

Type:

Collections

Topics:

Knowledge Management, KM Tools and Approaches, KM Change Management

Industries:

Aerospace, Chemicals, Construction, Engineering, Government/Military (Federal/State), Metals, Mining, Waste Management/Environmental

Available Tools:

APQC Process Classification Framework (PCF)

Assessments

Putting Knowledge in the Flow of Work

Included in this Collection

Putting Knowledge in the Flow of Work (Best Practices Report)

Putting Knowledge in the Flow of Work - Alcoa World Alumina

Putting Knowledge in the Flow of Work - MWH Global

Putting Knowledge in the Flow of Work - Nalco

Putting Knowledge in the Flow of Work - NASA

Putting Knowledge in the Flow of Work - Tata Chemicals

Putting Knowledge in the Flow of Work: Study Overview

Balance Long-Term Knowledge Management Strategy with Short-Term Goals

Embed Knowledge-Sharing and Collaboration Approaches in Project and Process Management Methodologies

Host Collaborative Events Where Employees Address Strategic Opportunities and Challenges

Align the Knowledge Strategy to the Organization’s Strategic Framework and Business Objectives

Develop Transparent Processes So Employees See the Impact of the Ideas, Knowledge, and Lessons They Contribute

Aim for Global Consistency in Knowledge Management, but Allow for Some Customization to Accommodate Local Culture

Recruit Employees to Act as Knowledge Advocates in Their Respective Business Units

Include KM Capabilities in Employee Training, Especially for Targeted Roles

Consider Knowledge Sharing and Collaboration in Performance Management

Know Your Audience and Brand KM Initiatives Accordingly

Help Employees Capture and Contribute Knowledge by Facilitating the Process

When Selecting Technology, Look for Tools That Support Existing Processes and Fit the Culture

Extend Virtual Collaboration Capabilities So Employees Can Team with Partners, Suppliers, and Customers

Put Knowledge Where People Will Trip Over It in a Format That Fits the Target Audience

Create Digital Repositories to Facilitate Global Standardization and Knowledge Reuse

Link Knowledge Management Measures to Enterprise-Wide Strategic Objectives

Start by Measuring KM Activities, then Shift Focus to Measures of Value as the Program Matures