APQC's Process Classification Framework (PCF) contains hundreds of processes. The documents in this collection contain detailed definitions and key measures for the processes outlined in the PCF version 6.0.0. They are designed as references to help organizations identify and align their activities with global terminology. The documents also provide key performance indicators (KPIs) that APQC recommends for measuring and tracking the performance of each process group.
These definitions and KPIs were developed collaboratively by industry, consulting, and academic experts. For more information about the PCF, visit www.apqc.org/pcf.
RETIREMENT NOTICE: these definitions have been superseded by new ones integrated the PCF beginning with version 7.0.0 released in October, 2015. There may be minor differences between the terms in this document and others you will find on the APQC website. If you have any questions, please contact firstname.lastname@example.org.