As organizations continue to put greater emphasis on facts-based decision making, ensuring relevant measures and timely access to data becomes increasingly important. Often organizations will pinpoint a handful of Key Performance Indicators (KPIs) to gauge the organization’s operational performance. However, picking and aligning the “right” KPIs to the organization’s goals is often easier said than done. How many measures should organizations use? What’s the right balance of organization-specific measures to reflect goals and competitive strengths versus industry standard measures that enable benchmarking? What measurement and reporting practices do organizations need to engage in to ensure effective decision making?
This research explores the KPIs organizations use to manage operations, their alignment to organizational goals, and the role that measures and reporting make on the decision-making process.