Knowledge Management Profiles by Industry

Published On:
August 04, 2017
Authored By:

The case studies in this collection are part of an APQC series highlighting notable knowledge management (KM) programs by industry. Each profile summarizes:

  • the business model and market position of the organization,
  • the drivers of the organization's KM program,
  • its approach to KM,
  • its KM governance and reporting structure, and
  • unique features of its program.