Contact Centers - Classic Content Facebook LinkedIn Twitter Email Last updated: September 27, 2005 Authored By: APQC View Content In this collection of APQC content from 2013 and earlier, you'll find a number of case studies, best practices, and white papers on contact centers. Type: Collections Topics: Customer-focused Processes and Functions, Customer Service, Customer Complaint Handling, Call Centers
Case Study First Contact Resolution - John Hancock Signature Services Inc. Case Study September 27, 2005 Lock
Case Study First Contact Resolution - Global Crossing Integrated Commercial Care Centers Case Study September 27, 2005 Lock