Resource Library

Outsourced cost to perform the process "manage sales orders" as a percentage of total process cost

This measure calculates the percentage of the total cost of the "manage sales orders" process that comes from outsourcing. The outsourced cost refers to the total cost of…

Percentage of sales orders received through new (such as digital/electronic) channels

This measure calculates the percentage of sales orders that are received through new channels. New channels include digital or electronic channels, such as internet,…

Percentage of sales orders requiring no human intervention to create, modify, or fulfill

This measure calculates the percentage of sales orders that don't require any manual intervention to create, modify, or fulfill. It is part of a set of Process Efficiency…

Inbound contacts for the process "manage sales orders" as a percentage of total inbound contacts

This measure calculates the percentage of customer-initiated inquiries (related to sales, information, technical support, customer service, or complaints) that come from the…

Personnel cost to perform the process "manage sales orders" as a percentage of total process cost

This measure calculates personnel cost as a percentage of the total cost to perform the process "manage sales orders". Personnel cost refers to employee personnel…

Overhead and other cost to perform the process "manage sales orders" as a percentage of total process cost

This measure calculates overhead and other cost as a percentage of total process cost to perform the process"manage sales orders". Overhead cost refers to expenses that an…

Business entity revenue per business entity employee

This measure calculates revenue per employee for the current reporting period. It is a Staff Productivity measure that helps companies assess the efficiency of their staff…

Business entity revenue per business entity FTE

This measure calculates business entity revenue per business entity FTE. This Staff Productivity measure is intended to help companies assess the efficiency of their staff…

Selling, general, and administrative (SGA) costs as a percentage of business entity revenue

This measure calculates the organization's expenditure in selling, general, and administrative (SG&A) costs as a percentage of business entity revenue. SG&A costs encompass a…

Total cost of continuing operations as percentage of revenue

This measure calculates the total cost of continuing operations as a percentage of revenue. Total cost of continuing operations is the sum of cost of goods sold (COGS) and…

Independent internal resources as a percentage of risk assessment cost

This measure calculates independent internal resources as a percentage of risk assessment cost. Risk assessments help companies determine the possibility that a specified…

Cycle time in hours to reconcile a single bank account

This measure calculates the number of hours it takes to reconcile a single bank account. It is part of a set of Cycle Time measures that help companies analyze the duration…

Days sales outstanding

This measure calculates the average number of days sales outstanding in accounts receivable for a business entity. Days sales outstanding is the length of time from when a…

Average number of line items per invoice

This measure calculates the average number of line items per invoice billed/invoiced annually. An invoice line item is a single entry on an invoice. For example, an invoice…

Return on fixed assets

This measure calculates return on a long-term asset (e.g., property, plant, or equipment) not purchased or sold in the normal course of business but instead used by the…