Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of FTEs that perform the process group "process payroll" per 1,000 employees paid
This measure calculates the number of full-time equivalent employees (FTEs) that process the payment of salaries and wages in accordance with organizational policies and…
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Measure Spotlights|
Number of manual checks/payments per FTE that performs the process group "process payroll"
This measure calculates the number of manual checks/payments per full-time equivalent (FTEs) employee that processes payment of salaries and wages in accordance with…
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Measure Spotlights|
Number of payroll disbursements processed per FTE that performs the process "manage pay"
This measure calculates the number of payroll disbursements per full-time equivalent (FTE) employee that calculates employee payroll for each pay period, including bonus runs…
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Measure Spotlights|
Number of time records processed per FTE that performs the process "report time"
This measure calculates the number of time records processed per full-time equivalent (FTE) employee that captures/approves consolidated employee time information and records…
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Measure Spotlights|
Outsourced cost to perform the process "manage pay" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the "manage pay" process, which involves calculating employee payroll for each pay period, including…
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Measure Spotlights|
Cycle time in business days to process the payroll
This measure calculates the number of business days that elapse between the HR/benefits system cut-off and the payroll transmit date. It is a Cycle Time measure that helps…
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Measure Spotlights|
Cycle time in hours to initiate, approve, and dispatch a wire transfer
This measure calculates the number of hours it takes to initiate, approve, and dispatch a wire transfer. It is part of a set of Cycle Time measures that help companies…
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Measure Spotlights|
Cost of goods sold as a percentage of revenue
This measure calculates the total annual cost of goods sold (COGS) as a percentage of revenue. COGS represents the cost of purchasing raw materials and manufacturing finished…
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Measure Spotlights|
Total cost to perform the process group "process payroll" as a percentage of revenue
This measure calculates the total cost as a percentage of revenue to perform the process group "process payroll," which consists of the payment of salaries and wages in…
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Measure Spotlights|
Cycle time in business days between the time period cut-off for employees and the payroll transmit date
This measure calculates the number of business days that elapse between the time period cut-off for employees and the date that payroll is disbursed to employees and direct…
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Measure Spotlights|
Percentage of total FTEs that perform the process group "process payroll" that perform the process "manage pay"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the process group "process payroll"—which consists of payment of salaries and…
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Measure Spotlights|
Percentage of total FTEs that perform the process group "process payroll" that perform the process "process payroll taxes"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the process group "process payroll"—which consists of payment of salaries and…
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Measure Spotlights|
Percentage of total FTEs that perform the process group "process payroll" that perform the process "report time"
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "process payroll"—which consists of payment of salaries and wages…
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Measure Spotlights|
Total cost the process group "process payroll" as a percentage of cost of continuing operations
This measure calculates the total cost as a percentage of cost of continuing operations (including all costs associated with generating the income that results from…
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Measure Spotlights|
Personnel cost to perform the process group "process payroll" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process group "process payroll," which consists of the payment of salaries and wages in accordance…