
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Cycle time in days to resolve adjustments
This measure calculates number of days it takes to resolve adjustments. An adjustment is when an amount is changed due to an error/miscommunication between two parties…
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Measure Spotlights|
Cycle time in days to resolve an invoice error
This measure calculates the number of calendar days (including weekends) it takes to resolve a detected invoice error. It is a Cycle Time measure that helps companies analyze…
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Measure Spotlights|
Number of finance function FTEs per $1 billion revenue
This measure calculates the number of finance function full-time equivalent employees (FTEs) per $1 billion revenue. The finance function includes activities such as…
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Measure Spotlights|
Number of fixed assets transactions per FTE that performs the process "perform fixed-asset accounting"
This measure calculates the number of fixed asset transactions (i.e. additions, retires, adjustments, transfers and other entries, such as depreciation, recorded to the fixed…
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Measure Spotlights|
Number of FTEs that perform the process "establish internal controls, policies, and procedures" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion that perform the process "establish internal controls, policies, and procedures,"…
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Measure Spotlights|
Number of FTEs that perform the process "invoice customer" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that develop and deliver customer invoices. It is part of a set of Process…
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Measure Spotlights|
Number of invoice line items processed per FTE that performs the process "process accounts payable (AP)"
This measure calculates the number of invoice line items processed per full-time equivalent (FTE) employee that processes payments of operating expenses and other supplier…
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Measure Spotlights|
Percentage of approved capital projects considered within or on budget for spending
This measure calculates the percentage of approved capital projects considered within or on budget for spending. A capital project is an undertaking that is planned and…
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Measure Spotlights|
Percentage of disbursements that are first time error free
This measure calculates the percentage of disbursements that are error free the first time. A disbursement is a single remittance to a supplier of goods or services to pay…
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Measure Spotlights|
Personnel cost to perform finance function per finance function FTE
This measure calculates personnel cost per finance function full-time equivalent (FTE) employee to perform the finance function, which involves financial strategy and…
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Measure Spotlights|
Personnel cost to perform the process "establish internal controls, policies, and procedures" per $1,000 revenue
This measure calculates personnel cost per $1,000 purchases to perform the "establish internal controls, policies, and procedures" process, which entails forming the rules…
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Measure Spotlights|
Personnel cost to perform the process "invoice customer" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process "invoice customer," which involves preparing detailed reports of customer purchases and…
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Measure Spotlights|
Personnel cost to perform the process "operate controls and monitor compliance with internal controls policies and procedures" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the "operate controls and monitor compliance with internal controls policies and procedures" process,…
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Measure Spotlights|
Personnel cost to perform the process "report on internal controls compliance" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to report on internal controls compliance to the appropriate authority, including IT regulations and pertinent data…
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Measure Spotlights|
Personnel cost to perform the process group "manage internal controls" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process group "manage internal controls," which administers the processes put into place by the board…