
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of FTEs that perform the process "process expense reimbursements" that perform the activity "establish and communicate expense reimbursement policies and approval limits"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process expense reimbursements" process—which consists of processing…
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Measure Spotlights|
Percentage of FTEs that perform the process "process expense reimbursements" that perform the activity "approve reimbursements and advances"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process expense reimbursements" process—which consists of processing…
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Measure Spotlights|
Percentage of FTEs that perform the process "process expense reimbursements" that perform the activity "process reimbursements and advances"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process expense reimbursements" process—which consists of processing…
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable" that perform management activities
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable" that perform the activity "audit invoices/key data into AP system"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable" that perform the activity "process payments"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable" that perform the activity "respond to AP inquiries"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable" that perform the activity "retain records"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
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Measure Spotlights|
Percentage of invoice line items which are entered into the financial system via Electronic Data Interchange (EDI)
This measure calculates the percentage of invoice line items entered into the financial system via electronic data interchange (EDI). An invoice line item is a single entry…
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Measure Spotlights|
Percentage of invoice line items approved by two-way matching
This measure calculates the percentage of invoice line items approved by two-way matching. An invoice line item is a single entry on an invoice. For example, an invoice for…
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Measure Spotlights|
Cycle time in days from receipt of invoice until approved and scheduled for payment
This measure calculates the number of calendar days (including weekends) that elapse from receipt of an invoice until it is approved and scheduled for payment. It is part of…
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Measure Spotlights|
Cycle time in days to approve and schedule T&E reimbursements
This measure calculates the number of days to approve and schedule travel and entertainment (T&E) reimbursements. T&E expenditures are the reimbursable expenses employees…
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Measure Spotlights|
Cycle time in days to resolve an invoice error
This measure calculates the number of calendar days (including weekends) it takes to resolve a detected invoice error. It is a Cycle Time measure that helps companies analyze…
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Measure Spotlights|
Number of disbursements per FTE that performs the process "process accounts payable (AP)"
This measure calculates the number of disbursements per full-time equivalent (FTE) employee that processes payments of operating expenses and other supplier charges. A…
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Measure Spotlights|
Number of expense report line items per FTE that performs the process "process expense reimbursements"
This measure calculates the number of expense report line items per full-time equivalent employee that performs the "process expense reimbursements" process, which consists…