APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask UsThis measure calculates selling, general, and administrative (SG&A) costs per business entity employee. Selling, General, and Administrative (SG&A) Costs refers to the…
This measure calculates number of full time equivalents (FTEs) per $1 billion business entity revenue that perform the process "monitor and update strategy, plans, and…
This measure calculates total personnel cost per business entity full-time equivalent employee (FTE). Personnel cost refers to employee personnel compensation (salaries and…
This measure calculates the percentage of full-time equivalent employees (FTEs) who perform the process group "develop and manage human resources planning, policies, and…
This measure calculates the percentage of total cost to perform the process group "develop and manage human resources planning, policies, and strategies" that comes from…
This measure calculates the percentage of total cost to perform the process group "develop and manage human resources planning, policies, and strategies" that comes from…
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the process group "develop and manage human resources…
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "develop and manage human resources planning…
This measure calculates the percentage of total business entity employees that are middle management/specialists (i.e. managers with budgetary and/or supervisory…
This measure calculates the percentage of total business entity employees that are operational workers/office staff (i.e. workers who do not have any management…
This measure calculates the percentage of total business entity employees that are senior management/executives (i.e. the highest-ranking officers and managers below…
This measure calculates personnel cost per $1,000 revenue for the total business entity. Personnel cost refers to employee salaries/wages, bonuses, benefits, etc. This…
This measure calculates personnel cost per business entity employee for the entire business entity. Personnel cost refers to employee salaries/wages, bonuses, benefits, etc…
This measure calculates the percentage of overall workforce planning time spent on tactical services. Workforce planning requires an organization to compare the size and…
This measure calculates personnel cost to perform the process group "develop and manage human resources planning, policies, and strategies"—which includes activities like…
