Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Selling, general, and administrative (SGA) costs per business entity employee
This measure calculates selling, general, and administrative (SG&A) costs per business entity employee. Selling, General, and Administrative (SG&A) Costs refers to the…
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Measure Spotlights|
Total cost to perform the process "manage and process adjustments/deductions" per process FTE
This measure calculates the total cost per process full-time equivalent (FTE) employee to perform the process "manage and process adjustments/deductions," which consists of…
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Measure Spotlights|
Total cost to perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to process funds received, whether by check or electronically; coordinate and follow through on collecting payments…
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Measure Spotlights|
Personnel cost to perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions" per $1,000 revenue
This measure calculates personnel cost per $1000 business entity revenue, to perform the processes "process accounts receivable (AR)", "manage and process collections", and …
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Measure Spotlights|
Personnel cost to perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions" per process FTE
This measure calculates personnel cost per process full time equivalent (FTE), to perform the processes "process accounts receivable (AR)", "manage and process collections",…
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Measure Spotlights|
Total cost to perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions" per process FTE
This measure calculates total cost per process full time equivalent (FTE), to perform the processes "process accounts receivable (AR)", "manage and process collections", and …
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Measure Spotlights|
Number of FTEs that perform the processes "process accounts receivable (AR)" and "manage and process collections" per $1 billion revenue
This measure calculates number of full time equivalents (FTEs) per $1 billion business entity revenue that perform the processes "process accounts receivable (AR)" and …
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Measure Spotlights|
Number of invoices processed per FTE that performs the process "invoice customer"
This measure calculates the number of invoices processed per full-time equivalent (FTE) employee who develops and delivers customer invoices. It is part of a set of Staff…
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Measure Spotlights|
Percentage of billed/invoiced line items offering a discount
This measure calculates the percentage of line items on an invoice/bill that offer a discount. A discount is a reduction in the amount of an invoice/bill to be paid if the…
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Measure Spotlights|
Personnel cost to perform the process "process accounts receivable (AR)" per process FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee to perform the "process accounts receivable (AR)" process, which processes payments due…
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Measure Spotlights|
Personnel cost to perform the process "process accounts receivable (AR)" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the "process accounts receivable (AR)" process, which processes payments due from customers, including…
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Measure Spotlights|
Personnel cost to perform the process "process customer credit" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the "process customer credit" process which evaluates customers' credit-worthiness, typically in…
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Measure Spotlights|
Total cost to perform the process "invoice customer" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process "invoice customer," which involves preparing detailed reports of customer purchases and…
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Measure Spotlights|
Total cost to perform the process "invoice customer" per invoice processed
This measure calculates the total cost per invoice processed to perform the process "invoice customer," which involves preparing detailed reports of customer purchases and…
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Measure Spotlights|
Total cost to perform the process "manage and process adjustments/deductions" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process "manage and process adjustments/deductions," which consists of creating and providing funds…
