Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Selling, general, and administrative (SGA) costs per business entity employee
This measure calculates selling, general, and administrative (SG&A) costs per business entity employee. Selling, General, and Administrative (SG&A) Costs refers to the…
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Measure Spotlights|
Total Tier 1 call/inquiry volume per Tier 1 HR shared service organization FTE
This measure calculates the total Tier 1 call/inquiry volume per Tier 1 HR shared service organization FTE. A three-tiered shared services delivery model delivers HR services…
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Measure Spotlights|
Total number of Tier 2 HR shared service organization FTEs per Tier 2 manager/supervisor FTE
This measure calculates the total number of Tier 2 HR shared service organization FTEs per Tier 2 manager/supervisor FTE. A three-tiered shared services delivery model…
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Measure Spotlights|
Total Tier 2 transaction volume per Tier 2 HR shared service organization FTE
This measure calculates the total Tier 2 transaction volume per Tier 2 HR shared service organization FTE. A three-tiered shared services delivery model delivers HR services…
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Measure Spotlights|
Total Tier 2 call/inquiry volume per Tier 2 HR shared service organization FTE
This measure calculates the total Tier 2 call/inquiry volume per Tier 2 HR shared service organization FTE. A three-tiered shared services delivery model delivers HR services…
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Measure Spotlights|
Total company FTEs served per payroll processing employee FTE
This measure calculates the total number of company employee FTEs served by HR shared services organization per payroll processing employee FTE. Shared services centers are…
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Measure Spotlights|
Total company FTEs served per payroll CoE FTE
This measure calculates the total number of company employee FTEs served by HR shared services organization per payroll Center of Excellence (CoE) FTE. A Center of Excellence…
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Measure Spotlights|
Total customer (employee + retiree) FTEs served by HR shared services center per HR shared services organization FTE
This measure calculates the total customer (employee + retiree) FTEs served by HR shared services center per HR shared services organization FTE. Shared services centers are…
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Measure Spotlights|
Total company employees served per North American HR shared services center recruiting/staffing service center specialist FTE
This measure calculates the total number of company employees served per North American HR shared services center recruiting/staffing service center specialist FTE. Shared…
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Measure Spotlights|
Number of organization employees per HR organization FTE
This measure calculates total number of organization employees per HR organization FTE (including FTEs from corporate, field, service centers, and CoEs). A Center of…
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Measure Spotlights|
Total company employee FTEs served per HR business partner FTE
This measure calculates the total company employee FTEs served per HR business partner FTE. Shared services centers are the result of combining and centralizing common…
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Measure Spotlights|
Total company employee FTEs served per HR generalist FTE
This measure calculates the total company employee FTEs served per HR generalist FTE. Shared services centers are the result of combining and centralizing common/repetitive…
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Measure Spotlights|
Total company employee FTEs served per HR administrator FTE
This measure calculates the total company employee FTEs served per HR administrator FTE. Shared services centers are the result of combining and centralizing common…
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Measure Spotlights|
Total company employee FTEs served per field HR FTE
This measure calculates the total company employee FTEs served per field HR FTE. Shared services centers are the result of combining and centralizing common/repetitive…
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Measure Spotlights|
Number of transactions per HR shared service organization FTE
This measure calculates number of transactions per HR shared service organization FTE. Shared services centers are the result of combining and centralizing common/repetitive…
