Resource Library

Percentage of new hire retention after 12 months

This measure calculates the percentage of new hires (middle management/specialists, operational workers/office staff, and senior management/executives) that are still…

Percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services delivered to the business by line managers

This measure calculates the percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services—which involve workforce planning…

Personnel cost to perform the HR function per function FTE

This measure calculates the personnel cost to perform the function "develop and manage human capital" per full-time equivalent (FTE) that performs the function. Personnel…

Personnel cost to perform the process group "recruit, source, and select employees" per $1,000 revenue

This measure calculates personnel cost per $1,000 revenue to perform the process group "recruit, source, and select employees." Activities in this process group include new…

Personnel cost to perform the process group "recruit, source, and select employees" per new hire

This measure calculates personnel cost per new hire to perform the process group "recruit, source, and select employees." Activities in this process group include new hire…

Personnel cost to perform the process group "recruit, source, and select employees" per business entity employee

This measure calculates personnel cost per business entity employee to perform the process group "recruit, source, and select employees." Activities in this process group…

Personnel cost to perform the HR function per $1,000 revenue

This measure calculates personnel cost per $1,000 revenue to perform the human resources (HR) function, which consists of developing and managing HR strategies, plans and…

Personnel cost to perform the HR function per business entity employee

This measure calculates personnel cost per business entity employee to perform the human resources (HR) function, which consists of developing and managing HR strategies,…

Percentage of "develop and manage HR planning, policies, and strategies" inquiries received that are routine

This measure calculates the percentage of inquiries received for the process "develop and manage HR planning, policies, and strategies"—which consists of workforce planning,…

Number of business entity employees per HR function FTE

This measure calculates the number of business entity employees (temporary, part-time, and full-time headcount) per human resources (HR) function full-time equivalent (FTE)…

Number of FTEs that perform HR administration activities per $1 billion revenue

This measure calculates the number of full-time equivalent (FTE) employees per $1 billion revenue that perform human relations (HR) administration activities, which include…

Number of FTEs that perform learning administration activities per $1 billion revenue

This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that schedule courses, coordinate course attendance, print and/or…

Number of learning days per employee

This measure calculates the average number of days per employee that were dedicated to learning. It is calculated by dividing the total number of days utilized for learning a…

Response time in hours for non-routine "develop and manage HR planning, policies, and strategies" inquiries

This measure projects the time spent to respond to non-routine inquiries (i.e. those that require complex responses and subject-matter expert escalation) for the process …

Response time in hours for routine "develop and manage HR planning, policies, and strategies" inquiries

This measure projects the time spent to respond to routine inquiries (i.e. those received on a regular basis that a standard response) for the process "develop and manage HR…