Resource Library

Number of business entity employees per FTE that performs the process group "manage employee information"

This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the process group "manage employee information," which…

Number of business entity employees per HR function FTE

This measure calculates the number of business entity employees (temporary, part-time, and full-time headcount) per human resources (HR) function full-time equivalent (FTE)…

Number of business entity employees per FTE that performs the process group "reward and retain employees"

This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the process group "reward and retain employees," which…

Percentage of employees with access to Employee Self-Service (ESS) system

This measure calculates the percentage of employees who have access to an Employee Self-Service (ESS) system, which allows non-payroll, non-benefits and non-HR employees to…

Personnel cost to perform the HR function per business entity employee

This measure calculates personnel cost per business entity employee to perform the human resources (HR) function, which consists of developing and managing HR strategies,…

Voluntary terminations as a percentage of total business entity employee turnover

This measure calculates the percentage of total business entity employee turnover that was the result of employees voluntarily leaving the organization of their own accord…

Involuntary terminations as a percentage of total business entity employee turnover

This measure calculates the percentage of total business entity employees that were terminated due to permanent layoff, redundancy, termination for cause, etc. As part of a…

Personnel cost to perform the HR function per function FTE

This measure calculates the personnel cost to perform the function "develop and manage human capital" per full-time equivalent (FTE) that performs the function. Personnel…

Agent involuntary attrition rate

This measure determines the agent involuntary attrition rate, which is calculated by dividing the number of agents involuntarily terminated during the reporting period by the…

Average agent salary

This measure calculates the average annual salary, excluding benefits, paid to agents/customer service representatives who directly handle contacts in the business entity. It…

Average tenure in months for business entity agents

This measure calculates the average tenure in months for agents/customer service representatives who directly handle contacts at your business entity. It is part of a set of…

Number of FTEs that perform HR administration activities per $1 billion revenue

This measure calculates the number of full-time equivalent (FTE) employees per $1 billion revenue that perform human relations (HR) administration activities, which include…

Personnel cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" as a percentage of total process group cost

This measure calculates the percentage of total cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" that comes from…

Personnel cost to perform the process group "manage employee information" as a percentage of total process group cost

This measure calculates the percentage of the total cost to perform the process group "manage employee information" that comes from personnel cost. Core components of this…

Percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services delivered by a shared service center/centralized processing unit

This measure calculates the percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services—which involve workforce planning…