
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Outsourced cost to perform the HR function per business entity employee
This measure calculates outsourced cost to perform the function "develop and manage human capital" per business entity employee. Outsourced cost refers to the total cost of…
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Measure Spotlights|
Total cost to perform the HR function per FTE that performs the process group "manage employee on-boarding, development, and training"
This measure calculates total cost to perform the HR function per full time equivalent (FTE) that performs the process group "manage employee on-boarding, development, and…
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Measure Spotlights|
Number of business entity employees per FTE that performs the process group "manage employee information and analytics"
This measure calculates number of business entity employees per full time equivalent (FTE) that performs the process group "manage employee information and analytics". The…
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Measure Spotlights|
Number of FTEs that perform the process group "manage employee information and analytics" per $1 billion revenue
This measure calculates number of full time equivalents (FTEs) that perform the process group "manage employee information and analytics" per $1 billion business entity…
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Measure Spotlights|
Total cost to perform the HR function per FTE that performs the process group "manage employee information and analytics"
This measure calculates total cost to perform the HR function per full time equivalent (FTE) that performs the process group "manage employee information and analytics"…
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Measure Spotlights|
Percentage of employee population that has been reskilled within the last 12 months
This measure calculates the percentage of employees that has been reskilled within the last 12 months. This Supplemental Information measure is intended to help companies…
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Measure Spotlights|
Number of business entity employees per FTE that performs the process group "manage employee on-boarding, development, and training"
This measure calculates number of business entity employees per full-time equivalent employee (FTE) that performs the process group "manage employee on-boarding, development,…
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Measure Spotlights|
Number of FTEs that perform the process group "manage employee on-boarding, development, and training" per $1 billion revenue
This measure calculates number of full-time equivalent employees (FTEs) that perform the process group "manage employee on-boarding, development, and training" per $1 billion…
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Measure Spotlights|
Number of business entity employees per HR function FTE
This measure calculates the number of business entity employees (temporary, part-time, and full-time headcount) per human resources (HR) function full-time equivalent (FTE)…
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Measure Spotlights|
Number of business entity employees per FTE that performs the process group "develop and manage human resources planning, policies, and strategies"
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the process group "develop and manage human resources…
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Measure Spotlights|
Number of FTEs that perform the process group "develop and manage human resources planning, policies, and strategies" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "develop and manage human resources planning…
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Measure Spotlights|
Total cost to perform the HR function per FTE that performs the process group "develop and manage human resources planning, policies, and strategies"
This measure calculates the total cost for the human resources (HR) function per full-time equivalent (FTE) employee that performs the process group "develop and manage human…
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Measure Spotlights|
Outsourced cost to perform the HR function per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the human resources (HR) function, which consists of developing and managing HR strategies, plans and…
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Measure Spotlights|
Percentage of the learning budget that is attributed to reskilling aligned to technology changes
This measure reports the percentage of the learning budget that is allocated to reskilling that is required based upon technology changes. In this instance, reskilling refers…
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Measure Spotlights|
Percentage of workforce that exclusively works from home/remotely
This measure calculates the percentage of workforce that works from home/remotely exclusively. Remote employees are those who have a work arrangement whereby they do not…