Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask UsResource Results
-
Measure Spotlights|
Selling, general, and administrative (SGA) costs per business entity employee
This measure calculates selling, general, and administrative (SG&A) costs per business entity employee. Selling, General, and Administrative (SG&A) Costs refers to the…
-
Measure Spotlights|
Percentage of HR time spent on administrative work out of HR time spent on administrative and strategic work
This measure calculates the total HR time spent on administrative work as a percentage of total HR time spent on administrative work and strategic work. This Supplemental…
-
Measure Spotlights|
Employee engagement rate
This measure calculates percentage of employees considered to be engaged. (i.e., according to employee engagement/satisfaction score) This Process Efficiency measure is…
-
Measure Spotlights|
Percentage of HR time spent on strategic work out of HR time spent on administrative and strategic work
This measure calculates the total HR time spent on strategic work as a percentage of total HR time spent on administrative work and strategic work. This Supplemental…
-
Measure Spotlights|
HR customer satisfaction rate
This measure calculates percentage of employees satisfied with HR. This Process Efficiency measure is intended to help companies minimize waste and refine resource…
-
Measure Spotlights|
Percentage of positions for data science, digital skills and other specialty IT skills filled by internal reskilling versus external recruitment for the past 3 years
This measure calculates the percentage of positions for data science, digital skills and other specialty IT skills at the business entity filled by internal reskilling versus…
-
Measure Spotlights|
Total cost to perform the process group "manage employee on-boarding, development, and training" per $1,000 revenue
This measure calculates the total cost to perform the process group "manage employee on-boarding, development, and training" per $1,000 revenue. The total cost is the sum of…
-
Measure Spotlights|
Number of business entity FTEs per FTEs that perform the process group "manage employee on-boarding, development, and training"
This measure calculates the number of business entity FTEs (Full Time Equivalents) per FTEs that perform the process group "manage employee on-boarding, development, and…
-
Measure Spotlights|
Total cost to perform the process "manage employee performance" per business entity FTE
This measure calculates business entity's total cost to perform the process "manage employee performance" per business entity FTE (Full Time Equivalent). Total cost is the…
-
Measure Spotlights|
Total cost to perform the process "manage employee performance" as a percentage of total cost to perform the process group "manage employee on-boarding, development, and training"
This measure calculates percentage of total cost to perform the process group "manage employee on-boarding, development, and training" allocated to the process "manage…
-
Measure Spotlights|
Total cost to perform the process "manage employee development" as a percentage of total cost to perform the process group "manage employee on-boarding, development, and training"
This measure calculates percentage of total cost to perform the process group "manage employee on-boarding, development, and training" allocated to the process "manage…
-
Measure Spotlights|
Total cost to perform the process "develop and train employees" as a percentage of total cost to perform the process group "manage employee on-boarding, development, and training"
This measure calculates percentage of total cost to perform the process group "manage employee on-boarding, development, and training" allocated to the process "develop and…
-
Measure Spotlights|
Total cost to perform the process "develop and train employees" per process FTE
This measure calculates total cost to perform the process "develop and train employees" per process full time equivalent (FTE). Total cost is the sum of personnel …
-
Measure Spotlights|
Personnel cost to perform the process "develop and train employees" per process FTE
This measure calculates the personnel cost to perform the process "develop and train employees" per process full-time equivalent employee (FTE). Personnel cost refers to…
-
Measure Spotlights|
Total cost to perform the process "manage employee development" per business entity FTE
This measure calculates business entity's total annual cost to perform the process "manage employee development" per business entity FTE (Full Time Equivalent). Total cost is…
