Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of product/service extensions generated per $1 billion revenue
This measure calculates how many new product/service extensions per $1 billion revenue are being generated, allowing companies to keep track of the quantity of extension…
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Measure Spotlights|
Number of product/service improvements generated per FTE that carries out the phase 'generate new product/service ideas'
This measure calculates the number of product/service improvements generated per full-time equivalent (FTE) employee dedicated to the ‘generate new product and service ideas'…
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Measure Spotlights|
Number of new product/service opportunities generated per $1 billion revenue
This measure calculates how many new product/service opportunities per $1 billion revenue are being generated, allowing companies to keep track of the quantity of potential…
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Measure Spotlights|
Percentage of existing product/service extension projects launched on budget
This measure calculates the percentage of existing product/service extension projects completed and made ready for marketing/sale within or on budget, relative to the budget…
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Measure Spotlights|
Percentage of existing product/service extension projects launched on time
This measure calculates the percentage of existing product/service extension projects completed and made ready for marketing/sale on time, relative to the launch date…
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Measure Spotlights|
Percentage of existing product/service improvement and extension projects launched on time
This measure calculates the percentage of existing product/service improvement and extension projects completed and made ready for marketing/sale on time, relative to the…
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Measure Spotlights|
Systems cost of the phase 'support product manufacturing or service delivery' per $100,000 revenue
This measure calculates systems cost (per $100,000 revenue) of the phase ‘support product manufacturing or service delivery,' which are monitored by new product/service…
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Measure Spotlights|
Systems cost of the phase 'design and develop product/services' per $100,000 revenue
This measure calculates systems cost (per $100,000 revenue) of the phase ‘design and develop products/services,' which includes assigning resources to product/service…
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Measure Spotlights|
Systems cost to design and develop products/services per project that enters the test market products/services phase
This measure calculates systems cost to design and develop products/services per project that enters the test market products/services phase (in which prototypes are used to…
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Measure Spotlights|
Systems cost of the phase 'generate new product/service ideas' per $100,000 revenue
This measure calculates systems cost (per $100,000 revenue) of the phase ‘generate new product/service ideas,' which involves identifying potential improvements/extensions…
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Measure Spotlights|
Percentage of product/service development projects launched as commercial products/services annually
This measure calculates the percentage of product/service development projects that reach the commercial production stage each year. It is part of a set of Process Efficiency…
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Measure Spotlights|
Average percentage variance from budget for existing product/service extension projects
This measure is calculated by taking the sum of the absolute value of monthly budget variances for existing product/service extensions and dividing that by 12. An existing…
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Measure Spotlights|
Average percentage variance from budget for existing product/service improvement projects
This measure is calculated by taking the sum of the absolute value of monthly budget variances for existing product/service improvements and dividing that by 12. An existing…
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Measure Spotlights|
Average percentage variance from budget for new product/service development projects
This measure is calculated by taking the sum of the absolute value of monthly budget variances for new product/service development and dividing that by 12. It is part of a…
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This measure calculates the average cost of an existing product or service improvement/extension project from the time it starts as an idea up through its initial set of…
