Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process group "develop products and services" per $1,000 revenue
This measure calculates the total cost to perform the process group "develop product and services," which handles all activities associated with designing, prototyping,…
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Measure Spotlights|
Total cost to perform the function "develop and manage products and services" per $1,000 revenue
This measure calculates the total cost of the function "develop and manage products and services" per $1,000 revenue. This includes products or services that are offered to…
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Measure Spotlights|
Number of FTEs (including external) that perform the process group "govern and manage product/service development program" per $1 billion revenue
This measure calculates number of full time equivalents (FTEs) (including external) per $1 billion revenue that perform the process group "govern and manage product/service…
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Measure Spotlights|
Total cost to perform the process group "govern and manage product/service development program" per $1,000 revenue
This measure calculates total cost to perform the process group "govern and manage product/service development program" per $1,000 business entity revenue. Total cost is the…
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Measure Spotlights|
Number of FTEs (including external) that perform the process group "generate and define new product/service ideas" per $1 billion revenue
This measure calculates the number of full time equivalents (FTEs) (including external) per $1 billion business entity revenue that perform the process group "generate and…
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Measure Spotlights|
Total cost to perform the process group "generate and define new product/service ideas" per $1,000 revenue
This measure calculates total cost per $1,000 business entity revenue to perform the process group "generate and define new product/service ideas". Total cost is the sum of…
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Measure Spotlights|
Percentage of revenue from product/services launched in the past year
This measure identifies the percentage of revenue generated from products/services launched in the previous year. It is part of a set of Process Efficiency measures that help…
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Measure Spotlights|
Time-to-market in days for existing product/service improvement projects
This measure calculates the number of calendar days required to design, test market, and manufacture/deliver existing product/service improvement projects. The cycle time…
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Measure Spotlights|
Time-to-market in days for new product/service development projects
This measure calculates the number of calendar days required to design, test market, and manufacture/deliver new product/service development projects. The cycle time begins…
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Measure Spotlights|
Number of FTEs (including external) that perform the function "develop and manage products and services" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs), including those outside the company, per $1 billion revenue that work on the "develop and manage…
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Measure Spotlights|
Number of FTEs (including external) that perform the process group "develop products and services" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs), including external FTEs, that perform the process group "develop product and services," which…
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Measure Spotlights|
Average time to launch manufacturing for a new product
This measure calculates average time in weeks to launch manufacturing for a new product. This Cycle Time measure is intended to help companies analyze this duration related…
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Measure Spotlights|
IT analyst/technologist FTEs as a percentage of total KM FTEs
This measure calculates IT analyst/technologist FTEs (Full time equivalents responsible for supporting KM technology infrastructure, fulfilling KM technology needs, and/or…
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Measure Spotlights|
Business liaison/analyst FTEs as a percentage of total KM FTEs
This measure calculates business liaison/analyst FTEs (Full time equivalents responsible for supporting KM needs and opportunities in specific locations or business groups)…
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Measure Spotlights|
Onshore/co-located personnel (staff) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
This measure calculates business entity's onshore/co-located personnel (staff) costs directly associated with leading, managing, and supporting the KM program, initiative, or…
