Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Time in months to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments between $1 million and $100 million USD
This measure calculates the number of months it takes to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments in the $1 million–…
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Measure Spotlights|
Time in months to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments between $100,000 and $250,000 USD
This measure calculates the number of months it takes to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments in the $100,000–…
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Measure Spotlights|
Time in months to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments between $250,000 and $500,000 USD
This measure calculates the number of months it takes to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments in the $250,000–…
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Measure Spotlights|
Time in months to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments between $500,000 and $1 million USD
This measure calculates the number of months it takes to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments in the $500,000–$1…
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Measure Spotlights|
Time in months to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments greater than $100 million USD
This measure calculates the number of months it takes to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments greater than $100…
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Measure Spotlights|
Time in months to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments less than $100,000 USD
This measure calculates the number of months it takes to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments less than $100,000…
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Measure Spotlights|
Time-to-market (build-to-launch) in months for major new/enhanced IT services investments greater than $100 million USD
This measure calculates the number of months that elapses between when all IT service requirements are defined and when those services are implemented for major new/enhanced…
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Measure Spotlights|
Time-to-market (build-to-launch) in months for major new/enhanced IT services investments between $1 million and $100 million USD
This measure calculates the number of months that elapses between when all IT service requirements are defined and when those services are implemented for major new/enhanced…
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Measure Spotlights|
Time-to-market (build-to-launch) in months for major new/enhanced IT services investments between $250,000 and $500,000 USD
This measure calculates the number of months that elapses between when all IT service requirements are defined and when those services are implemented for major new/enhanced…
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Measure Spotlights|
Time-to-market (build-to-launch) in months for major new/enhanced IT services investments between $500,000 and $1 million USD
This measure calculates the number of months that elapses between when all IT service requirements are defined and when those services are implemented for major new/enhanced…
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Measure Spotlights|
Percentage of application development and maintenance projects in the most recent year delivered on time or early
This measure calculates the percentage of application development and maintenance projects in the most recent year that were delivered on time or early. Application…
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Measure Spotlights|
Percentage of application development and maintenance projects in the most recent year delivered on or below budget
This measure calculates the percentage of application development and maintenance projects in the most recent year that were delivered on or below budget. Application…
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Measure Spotlights|
Percentage of initially planned functionality that is delivered for application development and maintenance projects in the most recent year
This measure calculates average percentage of initially planned functionality that was delivered for application development and maintenance projects fully completed during…
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Measure Spotlights|
Percentage of IT operating costs, excluding depreciation/amortization, dedicated to develop and integrate services/solutions
This measure calculates the percentage of IT operating costs, excluding depreciation/amortization, allocated to developing and integrating services/solutions, in which the…
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Measure Spotlights|
Percentage of IT operating costs, excluding depreciation/amortization, dedicated to deploy services/solutions
This measure calculates the percentage of IT operating costs, excluding depreciation/amortization, allocated to the process “deploy services/solutions" which involves…