Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of total IT cost, excluding depreciation/amortization, allocated to process group "manage the business of information technology"
This measure calculates the percentage of total IT cost, excluding depreciation/amortization, allocated to the process group "manage the business of information technology,"…
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Measure Spotlights|
Personnel cost to perform the function "manage information technology", excluding depreciation/amortization, per $1,000 revenue
This measure calculates internal and external personnel cost per $1,000 revenue to perform the function “manage information technology,” excluding any depreciation…
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Measure Spotlights|
Total cost of IT planning and management, excluding depreciation/amortization, per $1,000 revenue
This measure calculates the total cost per $1,000 revenue for IT planning and management, excluding any depreciation/amortization allocated to the fiscal year for capital…
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Measure Spotlights|
Total cost to perform the process group "develop and implement security, privacy, and data protection controls", excluding depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (excluding depreciation/amortization for assets acquired during reporting period) per $1,000 revenue to perform the process group …
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Measure Spotlights|
Total cost to perform the process group "manage the business of IT", excluding depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (excluding depreciation/amortization) per $1,000 revenue to perform the process group "manage the business of information technology,"…
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Measure Spotlights|
Total cost to perform the process group "deliver and support information technology services", excluding depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (excluding depreciation/amortization) per $1,000 revenue to perform the process group "deliver and support information technology…
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Measure Spotlights|
Total cost to perform the process group "develop and maintain information technology solutions", excluding depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (excluding depreciation/amortization for assets acquired during current period) per $1,000 revenue to perform the process group …
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Total cost to perform the process group "develop and manage IT customer relationships", excluding depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (excluding depreciation/amortization for assets acquired during reporting period) per $1,000 revenue to perform the process group …
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Measure Spotlights|
Total cost to perform the process group "manage enterprise information", excluding depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (excluding depreciation/amortization) per $1,000 revenue to perform the process group "manage enterprise information," which consists…
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Measure Spotlights|
Number of IT FTEs that perform the process group "manage the business of information technology" per $1 billion revenue
This measure calculates the number of IT full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "manage the business of information…
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Measure Spotlights|
Time in weeks to close an identified IT skill or capability gap
This measure calculates the average time in weeks to close a previously identified IT skill or capability gap. It is part of a set of Cycle Time measures that help companies…
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Measure Spotlights|
Total IT cost, including depreciation/amortization, per $1,000 revenue
This measure calculates total IT cost, including depreciation/amortization, per $1,000 business entity revenue. IT expenses include internal/external personnel cost; hardware…
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Measure Spotlights|
Total IT cost, including depreciation/amortization, per IT function FTE
This measure calculates total IT cost, including depreciation/amortization, per IT function FTE. IT expenses include internal/external personnel cost; hardware cost for owned…
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Measure Spotlights|
Percentage of business entity IT FTEs who perform the process group "manage the business of information technology"
This measure calculates the percentage of business entity IT full-time equivalent (FTE) employees who perform the process group "manage the business of information technology…
