Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total IT cost, excluding depreciation/amortization, as a percentage of revenue
This measure calculates the total cost of the IT function, excluding any depreciation/amortization allocated to the fiscal year for capital assets acquired in the current…
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Measure Spotlights|
Personnel cost to perform the process group "develop and maintain information technology solutions", including depreciation/amortization, per process FTE
This measure calculates personnel cost to perform the process group "develop and maintain information technology solutions", including depreciation/amortization, per process…
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Measure Spotlights|
Personnel cost to perform the process group "deploy information technology solutions", including depreciation/amortization, per process FTE
This measure calculates personnel cost to perform the process group "deploy information technology solutions", including depreciation/amortization, per process full-time…
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Measure Spotlights|
Personnel cost to perform the process group "deliver and support information technology services", including depreciation/amortization, per process FTE
This measure calculates personnel cost to perform the process group "deliver and support information technology services", including depreciation/amortization, per process…
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Measure Spotlights|
Personnel cost to perform the process group "deploy information technology solutions", including depreciation/amortization, per $1,000 revenue
This measure calculates cost related to personnel cost, including depreciation/amortization, to perform the process group "deploy information technology solutions" per $1,000…
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Measure Spotlights|
Personnel cost to perform the process group "develop and manage IT customer relationships", including depreciation/amortization, per $1,000 revenue
This measure calculates personnel cost (including depreciation/amortization) per $1,000 revenue to perform the process group "develop and manage information technology…
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Measure Spotlights|
Personnel cost to perform the process group "deliver and support information technology services", including depreciation/amortization, per $1,000 revenue
This measure calculates personnel cost (including depreciation/amortization) per $1,000 revenue to perform the process group "deliver and support information technology…
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Measure Spotlights|
Time in weeks to report on compliance status of the information architecture
This measure calculates the number of weeks it takes to report on compliance status of the information architecture. Information architecture includes defining information…
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Measure Spotlights|
Personnel cost to perform the process group "develop and maintain information technology solutions", including depreciation/amortization, per $1,000 revenue
This measure calculates personnel cost (including depreciation/amortization) per $1,000 revenue to perform the process group "develop and maintain information technology…
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Measure Spotlights|
Total IT cost, excluding depreciation/amortization, per business entity employee
This measure calculates the total cost of the IT function, excluding any depreciation/amortization allocated to the fiscal year for capital assets acquired in the current…
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Measure Spotlights|
Number of business entity employees per FTE that performs IT processes
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the function, "manage information technology." This…
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Measure Spotlights|
Average span of control for the IT function
This measure calculates average span of control for the IT function. Span of control refers to the number of subordinates or direct reports controlled directly by a…
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Measure Spotlights|
Percentage of total IT cost, including depreciation/amortization, allocated to process group "manage IT knowledge"
This measure calculates total cost to perform the process group "manage IT knowledge" as a percentage of total IT cost, including depreciation/amortization. Total IT Cost or…
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Measure Spotlights|
Personnel cost to perform the process group "manage IT knowledge", including depreciation/amortization, per $1,000 revenue
This measure calculates cost related to personnel cost, including depreciation/amortization, to perform the process group "manage IT knowledge" per $1,000 business entity…
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Measure Spotlights|
Total cost to perform the process group "manage IT knowledge", including depreciation/amortization, per $1,000 revenue
This measure calculates total cost including depreciation/amortization to perform the process group "manage IT knowledge", per $1,000 business entity revenue. Total cost is…