Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Cycle time in days from transmission of invoice to receipt of payment
This measure calculates the number of calendar days (including weekends) that elapse from invoicing a customer to receiving payment for the invoiced line items. It is part of…
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Measure Spotlights|
Number of adjustments/deductions per FTE that performs the process "manage and process adjustments/deductions"
This measure calculates the number of adjustments/deductions per full-time equivalent (FTE) employee that performs the process "manage and process adjustments/deductions,"…
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Measure Spotlights|
Personnel cost to perform the process "process accounts receivable (AR)" as a percentage of the total process cost
This measure calculates the percentage of the total cost to perform the "process accounts receivable (AR)" process that comes from personnel cost. The purpose of this process…
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Measure Spotlights|
Percentage of total receipts that are processed error free the first time
This measure calculates the percentage of total receipts that are processed error free the first time. It is part of a set of Process Efficiency measures that help companies…
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Measure Spotlights|
Total cost to perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions" per customer receipt
This measure calculates total cost to perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments…
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Measure Spotlights|
Number of FTEs that perform the process group "perform revenue accounting" per $1 billion revenue
This measure calculates the number of full-time equivalent employees per $1 billion revenue that perform the process group "perform revenue accounting," which involves…
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Measure Spotlights|
Systems cost to perform the process group "perform revenue accounting" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the process group "perform revenue accounting," which involves comparing revenue targets to reality and…
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Measure Spotlights|
Personnel cost to perform the process group "perform revenue accounting" per process group FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee to perform the process group "perform revenue accounting," which involves comparing…
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Measure Spotlights|
Total cost to perform the process group "perform revenue accounting" per process group FTE
This measure calculates the total cost per process group full-time equivalent (FTE) employee to perform the process group "perform revenue accounting," which involves…
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Measure Spotlights|
Personnel cost to perform the process group "perform revenue accounting" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process group "perform revenue accounting," which involves comparing revenue targets to reality and…
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Measure Spotlights|
Days cash on hand
This measure calculates the number of days that an organization can continue to pay its operating expenses, given the amount of cash available, without any new revenue. This…
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Measure Spotlights|
Number of receipts processed per FTE that performs the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions"
This measure calculates the number of receipts processed per full time equivalent (FTE) that performs the processes "process accounts receivable (AR)", "manage and process…
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Measure Spotlights|
Systems cost to perform the process "manage and process adjustments/deductions" as a percentage of total process cost
This measure calculates systems cost to perform the process "manage and process adjustments/deductions" as a percentage of total process cost. Systems cost refers to a…
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Measure Spotlights|
Systems cost to perform the process "manage and process collections" as a percentage of total process cost
This measure calculates systems cost to perform the process "manage and process collections" as a percentage of total process cost Systems cost refers to a variety of…
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Measure Spotlights|
Systems cost to perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions" per $100,000 revenue
This measure calculates systems cost per $100,000 business entity revenue, to perform the processes "process accounts receivable (AR)", "manage and process collections", and …
