
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of business entity employees per FTE in learning administration
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee in learning administration, which handles scheduling courses,…
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Measure Spotlights|
Number of FTEs that perform learning administration activities per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that schedule courses, coordinate course attendance, print and/or…
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Measure Spotlights|
Total cost to perform the process group "manage business resiliency and risk", including depreciation/amortization, per process FTE
This measure calculates total cost, including depreciation/amortization, per process full time equivalent (FTE) to perform the process group "manage business resiliency and…
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Measure Spotlights|
Total cost to perform the process group "manage business resiliency and risk", including depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (including depreciation/amortization) per $1,000 revenue to perform the process group "manage business resiliency and risk." Functions…
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Measure Spotlights|
Percentage of business entity IT FTEs who perform the process group "manage business resiliency and risk"
This measure calculates the percentage of business entity IT full-time equivalent employees (FTEs) who perform the process group "manage business resiliency and risk"…
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Measure Spotlights|
Percentage of total IT cost, including depreciation/amortization, allocated to process group "manage business resiliency and risk"
This measure calculates total cost to perform the process group "manage business resiliency and risk" as a percentage of total IT cost, including depreciation/amortization…
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Measure Spotlights|
Number of IT FTEs that perform the process group "manage business resiliency and risk" per $1 billion revenue
This measure calculates the number of IT full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "manage business resiliency and risk."…
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Average time in days to close an identified skill or capability gap through training for an employee
This measure calculates total average time in calendar days per employee to close an identified skill or capability gap through training. This Cycle Time measure is intended…
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Measure Spotlights|
Total cost to perform the processes "manage employee development" and "develop and train employees" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the processes "manage employee development" and "develop and train employees." These two processes…
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Cycle time in days for the formal performance review process from start to finish for middle management/specialists
This measure calculates the number of calendar days (including weekends) required to complete the formal performance review process from start to finish for middle management…
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Cycle time in days for the formal performance review process from start to finish for Operational workers/office staff
This measure calculates the number of calendar days (including weekends) required to complete the formal performance review process from start to finish for operational…
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Measure Spotlights|
Cycle time in days for the formal performance review process from start to finish for senior management/executives
This measure calculates the number of calendar days (including weekends) required to complete the formal performance review process from start to finish for senior management…
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Learning budget per business entity employee
This measure calculates the budget allocated to learning for the 12-month period per business entity employee. This measure is part of a set of Cost Effectiveness measures…
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Percentage of employees who attend management development programs
This measure calculates the percentage of your business entity's employees who attended management development programs. Management development programs are courses designed…
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Measure Spotlights|
Total cost to perform the process "manage employee orientation and deployment" per business entity FTE
This measure calculates business entity's total cost to perform the process "manage employee orientation and deployment" per business entity FTE (Full Time Equivalent). Total…