Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of business entity employees per FTE that performs the process group "manage employee information"
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the process group "manage employee information," which…
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Measure Spotlights|
Percentage of employees with access to Employee Self-Service (ESS) system
This measure calculates the percentage of employees who have access to an Employee Self-Service (ESS) system, which allows non-payroll, non-benefits and non-HR employees to…
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Measure Spotlights|
Percentage of managers with access to Manager Self-Service (MSS) system
This measure calculates the percentage of employees who have access to a Manager Self-Service (MSS) system, which allows non-payroll, non-benefits and non-HR managers to…
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Measure Spotlights|
Number of FTEs that perform the process group "manage employee information" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "manage employee information," which…
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Measure Spotlights|
Personnel cost to perform the process group "manage employee information" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process group "manage employee information." Core components of this process group include management…
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Measure Spotlights|
Total cost to perform the process group "manage employee information" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process group "manage employee information." Core components of this process group include management…
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Measure Spotlights|
Total cost to perform the process group "manage employee information" per process group FTE
This measure calculates total cost to perform the process group "manage employee information" per process group full-time equivalent employee (FTE). Total cost is the sum of…
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Measure Spotlights|
Personnel cost to perform the process group "manage employee information" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "manage employee information" that comes from personnel cost. Core components of this…
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Measure Spotlights|
Personnel cost to perform the process group "develop and manage human resources planning, policies, and strategies" as a percentage of total process group cost
This measure calculates the percentage of total cost to perform the process group "develop and manage human resources planning, policies, and strategies" that comes from…
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Measure Spotlights|
Response time in hours for non-routine "develop and manage human resources planning, policies, and strategies" inquiries
This measure projects the time spent to respond to non-routine inquiries (i.e. those that require complex responses and subject-matter expert escalation) for the process …
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Measure Spotlights|
Response time in hours for routine "develop and manage human resources planning, policies, and strategies" inquiries
This measure projects the time spent to respond to routine inquiries (i.e. those received on a regular basis that a standard response) for the process "develop and manage…
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Measure Spotlights|
Number of FTEs that perform the process group "develop and manage human resources planning, policies, and strategies" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "develop and manage human resources planning…
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Measure Spotlights|
Percentage of "develop and manage human resources planning, policies, and strategies" inquiries received that are routine
This measure calculates the percentage of inquiries received for the process "develop and manage human resources planning, policies, and strategies"—which consists of…
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Measure Spotlights|
Personnel cost to perform the process group "develop and manage human resources planning, policies, and strategies" per process group FTE
This measure calculates personnel cost to perform the process group "develop and manage human resources planning, policies, and strategies"—which includes activities like…
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Measure Spotlights|
Percentage of process group "develop and manage human resources planning, policies, and strategies" services delivered by a shared service center/centralized processing unit
This measure calculates the percentage of process group "develop and manage human resources planning, policies, and strategies" services—which involve workforce planning,…
