Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total digital worker equivalents (DWEs) in HR function per $1 billion revenue
This measure calculates the total number of digital worker equivalents (DWEs) in HR function per $1 billion revenue. Digital Worker Equivalents (DWEs) are software-based…
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Measure Spotlights|
Total digital worker equivalents (DWEs) in HR function per business entity FTE
This measure calculates the total number of digital worker equivalents (DWEs) in HR function per business entity FTE (Full-time Equivalent). Digital Worker Equivalents (DWEs)…
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Measure Spotlights|
Percentage of time HR-related chatbots, bots and DWEs not available for use
This measure calculates the percentage of time that HR-related digital tools like chatbots, bots and DWEs (Digital Workforce Enablements) are not available for use out of the…
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Measure Spotlights|
ROI achieved with HR process automation (all types of automation)
This measure calculates the return on investment (ROI) achieved through HR process automation (all types of automation). Examples of automation for this purpose include ERP…
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Measure Spotlights|
ROI achieved with HR robotic process automation (RPA)
This measure calculates the return on investment (ROI) experienced since implementing Robotic process automation (RPA) in the HR function. Robotic Process Automation (RPA) is…
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Measure Spotlights|
Percent of monitoring and taking action in HR performed by automation
This measure calculates the percentage of monitoring and taking action in HR function performed by automation. Examples of automation for this purpose include ERP scripting,…
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Measure Spotlights|
Percent of acting on scheduled events across a workflow in HR performed by automation
This measure calculates the percent of acting on scheduled events across a workflow in HR function performed by automation. Examples of automation for this purpose include…
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Measure Spotlights|
Percent of performing complex analytics and making recommendations in HR performed by automation
This measure calculates the percent of performing complex analytics and making recommendations in HR function performed by automation Examples of automation for this purpose…
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Measure Spotlights|
Number of HR chatbots today per $1 billion revenue
This measure calculates the total number of HR chatbots (not bots as a whole) in HR organization today per $1 billion revenue A bot is a software application that operates…
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Measure Spotlights|
Number of HR chatbots today per business entity FTE
This measure calculates the total number of HR chatbots (not bots as a whole) in HR organization today per business entity FTE A bot is a software application that operates…
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Measure Spotlights|
Percent of monitoring and reporting alerts in HR performed by automation
This measure calculates the percentage of monitoring and reporting alerts in HR function performed by automation. Examples of automation for this purpose include ERP…
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Measure Spotlights|
Percentage change achieved in net promoter score (NPS) for HR customer service support due to HR function automation
This measure calculates an estimated change in percentage in net promoter score (NPS) for HR customer service support due to automation. Examples of automation for this…
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Measure Spotlights|
Percentage change achieved in HR employee performance ratings due to HR function automation
This measure calculates an estimated change in percentage in HR employee performance ratings due to automation. Examples of automation for this purpose include ERP scripting,…
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Measure Spotlights|
Percentage change achieved in HR function personnel voluntary turnover due to HR function automation
This measure calculates an estimated change in percentage in HR function personnel voluntary turnover due to automation. Examples of automation for this purpose include ERP…
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Measure Spotlights|
Percentage change achieved in HR function headcount due to HR function automation
This measure calculates an estimated change in percentage in HR function headcount due to automation. Examples of automation for this purpose include ERP scripting, macros,…
