Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of operational staff/office staff with formal succession planning processes in place
This measure projects the percentage of operational staff/office staff (i.e. workers who do not have any management responsibility) that have succession planning processes in…
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Measure Spotlights|
Percentage of senior management/executives with formal succession planning processes in place
This measure projects the percentage of senior management/executives (i.e. the highest-ranking officers and managers below executives) that have succession planning processes…
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Measure Spotlights|
Overhead cost to perform the process group "develop and manage HR planning, policies, and strategies" as a percentage of total process group cost
This measure calculates the percentage of total cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" that comes from…
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Measure Spotlights|
Systems cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" as a percentage of total process group cost
This measure calculates the percentage of total cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" that comes from…
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Measure Spotlights|
Systems cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the process group "develop and manage human resources (HR) planning, policies and strategies." Activities…
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Measure Spotlights|
Overhead cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" per $100,000 revenue
This measure calculates overhead cost per $100,000 revenue to perform the process group "develop and manage human resources (HR) planning, policies and strategies."…
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Measure Spotlights|
Overhead and other costs to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" per $100,000 revenue
This measure calculates overhead and other costs per $100,000 revenue to perform the process group "develop and manage human resources (HR) planning, policies and strategies…
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Measure Spotlights|
Percentage of overall workforce planning time spent on strategic business input/decision making
This measure calculates the percentage of overall workforce planning time spent on strategic business input/decision making. Workforce planning requires an organization to…
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Measure Spotlights|
Percentage of overall workforce planning time spent on tactical services
This measure calculates the percentage of overall workforce planning time spent on tactical services. Workforce planning requires an organization to compare the size and…
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Measure Spotlights|
Percentage of overall workforce planning time spent on administrative/operational services
This measure calculates the percentage of overall workforce planning time spent on administrative/operational services. Workforce planning requires an organization to compare…
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Measure Spotlights|
Number of monthly routine "develop and manage HR planning, policies, and strategies" inquiries per business entity employee
This measure calculates the number of monthly routine "develop and manage HR planning, policy, and strategies" inquiries per business entity employee. These inquiries into…
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Measure Spotlights|
Total cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" per $1,000 revenue
This measure calculates total cost per $1,000 revenue to perform the process group "develop and manage human resources (HR) planning, policies and strategies." Activities in…
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Measure Spotlights|
Total cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" per business entity employee
This measure calculates total cost per business entity employee to perform the process group "develop and manage human resources (HR) planning, policies and strategies."…
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Measure Spotlights|
Personnel cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process group "develop and manage human resources (HR) planning, policies and strategies." Activities…
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Measure Spotlights|
Personnel cost to perform the process group "Develop and manage human resources (HR) planning, policies, and strategies" per business entity employee
This measure calculates personnel cost per business entity employee to perform the process group "Develop and manage human resources (HR) planning, policies, and strategies"…